FAQs

The price you enter on your product listings on the Open Food Network should be your wholesale price (the price you want to be paid for it).

Our 18% markup is then added to this price before it is displayed in the shopfront to customers.

You can use the calculator below to work out your prices:

https://www.omnicalculator.com/business/markup

• Enter 18% in the ‘Markup’ box

• If you know the price you want to be paid for your product, enter this in the ‘Cost’ box. The price your product will retail at will show in the ‘Revenue’ box.

OR

• If you know the price you want your product to retail at, enter this in the ‘Revenue’ box. The price you need to enter on your product listing (and therefore the price you will be paid) will show in the ‘Cost’ box.

You can check your sales for the week at any time.

1. Log in to the Open Food Network

2. Go to Reports

3. Select Order Cycle Supplier Totals

4. Check the date range covers the order cycle you're checking

4. Filter by the current order cycle, eg. TVFH YYYYMMDD

(Remember that the date in the order cycle name refers to the date we will deliver your products to our customers.)

5. Search

Note that orders can increase or decrease at any time until our orders close at 9.30am on Wednesday. The order you receive by email will be the final, confirmed order.

There are two ways you can remove your products from the shopfront. Remember, you will need to have removed your products before 6pm on Friday when the shop opens for the week you will be away.

Option 1: Zero the stock levels of each of your products (including variants) on the Products page, and save your changes.

When you return, you will need to add a stock figure to each product and variant, and save your changes.

Note: This option is easiest if you list a smaller number of products.

Option 2: Untick all of your products from the Incoming Products page of the order cycle, and save your changes.

To add your products back into the shopfront, you will need to tick them into the Incoming Products page of the latest order cycle and the Outgoing Products page, saving your changes each time.

Note: This option is easiest if you list a large number of products.

Please let us know as soon as possible if you're unable to supply a product that has sold. If the shop is still open, you will need to remove it from sale as soon as possible. We will contact the customer and arrange either an alternative or a refund.

We understand that this can sometimes happen but please remember that when refunding a product, not only does this let down a customer, but it also means that we lose money. This is because we pay fees to Stripe and PayPal, who process the majority of our customer payments, and these are not reimbursed when a refund is made.