FAQs

The price you enter on your product listings on the Open Food Network should be your wholesale price (the price you want to be paid for it). Our 22% markup is then added to this price before it is displayed in the shopfront to customers. You can use the calculator below to work out your prices: https://www.omnicalculator.com/business/markup • Enter 22% in the ‘Markup’ box • If you know the price you want to be paid for your product, enter this in the ‘Cost’ box. The price your product will retail at will show in the ‘Revenue’ box. OR • If you know the price you want your product to retail at, enter this in the ‘Revenue’ box. The price you need to enter on your product listing (and therefore the price you will be paid) will show in the ‘Cost’ box.

You can check your sales for the week at any time. 1. Log in to the Open Food Network 2. Go to Reports 3. Select Order Cycle Supplier Totals 4. Check the date range covers the order cycle you're checking 4. Filter by the current order cycle, eg. TVFH YYYYMMDD (Remember that the date in the order cycle name refers to the date we will deliver your products to our customers.) 5. Search Note that orders can increase or decrease at any time until our orders close at 9.30am on Wednesday. The order you receive by email will be the final, confirmed order.

There are two ways you can remove your products from the shopfront. Remember, you will need to have removed your products before 6pm on Friday when the shop opens for the week you will be away. Option 1: Zero the stock levels of each of your products (including variants) on the Products page, and save your changes. When you return, you will need to add a stock figure to each product and variant, and save your changes. Note: This option is easiest if you list a smaller number of products. Option 2: Untick all of your products from the Incoming Products page of the order cycle, and save your changes. To add your products back into the shopfront, you will need to tick them into the Incoming Products page of the latest order cycle and the Outgoing Products page, saving your changes each time. Note: This option is easiest if you list a large number of products.

Please let us know as soon as possible if you're unable to supply a product that has sold. If the shop is still open, you will need to remove it from sale as soon as possible. We will contact the customer and arrange either an alternative or a refund. We understand that this can sometimes happen but please remember that when refunding a product, not only does this let down a customer, but it also means that we lose money. This is because we pay fees to Stripe and PayPal, who process the majority of our customer payments, and these are not reimbursed when a refund is made.

If you've created a new product and it isn't showing in the shop, their are two likely reasons: You need to add a stock figure. Make sure you have added stock to the product or ticked the 'unlimited' availability option if applicable. You need to add the product to the order cycle. You need to add your products to the order cycle each time you add a new product or variant to the ‘Products’ page. Once you’ve added it to the order cycle, it will stay in all of our future order cycles until you remove it. Your product will not show in the shopfront until you have added it to the order cycle. What is an order cycle? An order cycle is the period of time a shopfront is open for customers to place an order. We run a weekly order cycle that opens at 6pm on Fridays and closes at 9.30am on Wednesdays. During this time, our shop will be open for orders, with all products that producers have listed stock for, and added into the order cycle, available to buy. If adding a new product to the ‘Products’ page is like bringing it into a store room, adding the product to the order cycle is like putting it on the shelf. Until you put it on the shelf, customers can’t buy it! To add a product or variant to the order cycle: • Select ‘Order Cycles’ from the menu. • Find our next order cycle and click the edit button on the right hand side. Our order cycles are named in the following format: TVFH YYYYMMDD. The date refers to the day we will be delivering your products to customers. • Select the ‘Incoming Products’ tab and tick the box next to the product you are adding then click ‘Save and Next’ to proceed to the ‘Outgoing Products’ page. • Here, tick the box next to the product then click ‘Save and Back to List’. You must tick your product into both the ‘Incoming Products’ page and the ‘Outgoing Products’ page for it to be added to the shopfront. • Please always check your new product in the live shopfront to check you are happy with it.