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  • How do I place my first order?
    Welcome to Tamar Valley Food Hubs! To place your first order, visit our shopfront between 6pm on Friday and 9.30am on Wednesday, add the products you would like to your basket, then select the basket icon in the top right hand corner to checkout. You can place an order as a guest, or create an account which will allow you to save your delivery and payment details as well as view your order history.
  • When can I receive my delivery?
    We deliver on Fridays. Generally you should receive your delivery between 11:30am and 6:30pm, and we'll try to let you know if ever it's any later.
  • What packaging can I return to you?
    We try to reuse as much packaging as we're able to! You can find a full list of what we can and cannot take back here >
  • Can I set up a regular subscription order?
    Yes! Set up a weekly or fortnightly subscription order for staples like veg boxes, fruit bags, milk, butter, yoghurt, cheese, coffee, flour and more. You can add different items to your delivery each time by placing a second order, and we'll deliver both together. Find out how to set up your subscription order here >
  • Can I still receive a printed invoice with my delivery?
    We no longer send printed invoices with deliveries as standard, but you can let us know if you would like to receive one. You can check your account online anytime by logging in to your Open Food Network account and viewing 'Orders'. Note that if there is any balance outstanding on an order, the whole order will show as unpaid. You can see the exact amount due by selecting the 'View' button beside the order.
  • Why am I having trouble ordering using a tablet?
    Sometimes when ordering on a tablet, you might find the screen is greyed out and you're unable to select anything. This is usually because the cookies pop-up box has appeared out of view, and so has not been accepted. Rotate your screen from landscape to portrait, and you should then be able to see and accept the cookies pop-up box.
  • How do I check my account?
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  • How can I update my email address?
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  • How can I update my saved card details?
    Log in to your Open Food Network account. Select 'Account' from the menu, then 'Credit Cards'. You will see your saved card(s) listed. Click 'Add a Card' and enter your new details, then 'Add Card' to save. Select the 'Delete' button alongside any cards you would like to remove. If you have more than one card saved, select the 'Default' box beside your preferred method. *You will need to do this if you have a subscription order to enable your automatic payments.
  • How can I pay an outstanding balance?
    You can pay an outstanding balance to us either by PayPal, BACS or credit/debit card. For PayPal payments: For BACS payments: Account name: Tamar Grow Local CIC - Buying Groups Sort code: 08-92-99 Account number: 65623532 For card payments: Please call us on 01579 208 412 and we can take a card payment over the phone.
  • When will I receive a refund I'm due?
    You may be due a refund from your order, for example if we were unable to deliver a product from your order or if you've bought meat and the weight is different to that you paid for. We process refunds each Friday and will pay money back to the method you paid with. It can take 5 - 10 working days for a refund to reach your account. If you are able to pay for your orders by credit or debit card, this is a great help for us as we can refund you with one click of a button!
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