Question 1

How do I place my first order?

Accepted Answer

Welcome to Tamar Valley Food Hubs! To place your first order, visit our shopfront between 6pm on Friday and 9.30am on Wednesday, add the products you would like to your basket, then select the basket icon in the top right hand corner to checkout.

You can place an order as a guest, or create an account which will allow you to save your delivery and payment details, as well as view your order history.

Question 2

When can I receive my delivery?

Accepted Answer

We deliver to homes, workplaces and our free collection points on Fridays.

Generally you should receive your delivery between 11am and 6:30pm, and we'll try to let you know if ever it's any later. Unfortunately we're not able to let you know an exact delivery slot, but can leave your order in a safe place, if requested in the Special Instructions box at checkout.

Question 3

Can I set up a regular subscription order?

Accepted Answer

Yes! Set up a weekly or fortnightly subscription order for staples like veg boxes, fruit bags, milk, butter, yoghurt, cheese, coffee, flour and more.

You can add different items to your delivery each time by placing a second order, and we'll deliver both together.

Find out how to set up your subscription order here >

Question 4

Why am I having trouble ordering using a tablet?

Accepted Answer

Sometimes when ordering on a tablet, you might find the screen is greyed out and you're unable to select anything. This is usually because the cookies pop-up box has appeared out of view, and so has not been accepted.

Rotate your screen from landscape to portrait, and you should then be able to see and accept the cookies pop-up box.

Question 5

Why is my voucher code not working?

Accepted Answer

When using a voucher code, make sure that you enter it exactly, with lower and upper case characters and no space before or after the code. If possible, it's easiest to copy and paste the code from the email you received it in.

Question 6

Which packaging can I return to you?

Accepted Answer

We and our producers try to reuse as much packaging as we're able to! Below is a list of the packaging we can currently accept back.

Tamar Valley Food Hubs: plastic crates, cardboard boxes, cool bags, ice packs, poly boxes

Bohetherick Farm: their own egg boxes and egg trays

Calli Pizza Café: clean glass pudding jars with lids

Challons Combe Organics: clean glass milk bottles with lids, glass yoghurt jars with lids, glass cream jars with lids

Hillson Farm Produce: their own egg boxes and egg trays

ReRooted: clean glass bottles with lids

Please note: We're no longer able to take back apple juice bottles for the Tamar Valley Apple Co-operative. Please reuse and recycle these instead.

We kindly ask that you don't return other packaging to us, as we're unable to reuse it, and have to pay to recycle it. We hope instead you can reuse it yourself, or recycle it with your doorstep collections or at local recycling facilities. Thank you for your help!

ORDER BY 9.30AM ON WEDNESDAY FOR DELIVERY ON FRIDAY

FAQs